| Judul | Service Management : Operations, Strategy, Information Technology James A. Fitzsimmons |
| Pengarang | Fitzsimmons, James A. |
| Penerbitan | New York 2014 |
| Deskripsi Fisik | xviii, 524 p.: ill.27 cm. |
| ISBN | 9781259010651 |
| Subjek | CUSTOMER SERVICES - MANAGEMENT |
| Bahasa | Inggris |
| Target Pembaca | Tidak diketahui / tidak ditentukan |
| No Barcode | No. Panggil | Akses | Lokasi | Ketersediaan |
|---|---|---|---|---|
| 077414212 | 658.812 Fit s | Dapat dipinjam | Perpustakaan Pusat - RBU KKB Koleksi Umum |
Tersedia
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| 100 | # | # | $a Fitzsimmons, James A. |
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| 260 | # | # | $a New York $c 2014 |
| 300 | # | # | $a xviii, 524 p.: ill. ; $c 27 cm. |
| 650 | # | # | $a CUSTOMER SERVICES - MANAGEMENT |
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