| Judul | Listening To The Voice of The Customer : 16 Steps to A Successful Customer Satisfaction Measurement Program Jon Perkins Anton |
| Pengarang | Anton,Jon. Perkins,Debra. |
| Penerbitan | s.l. : Customer Service Group, 1997 |
| Deskripsi Fisik | xi,152p.:bibl.:illus.:ind28 cm |
| ISBN | 0-915910-43-8 |
| Subjek | Customer Satisfaction |
| Bahasa | Inggris |
| Target Pembaca | Tidak diketahui / tidak ditentukan |
| No Barcode | No. Panggil | Akses | Lokasi | Ketersediaan |
|---|---|---|---|---|
| 0407300047 | 658.812 Ant l | Dapat dipinjam | Ruang Baca Fakultas Ekonomi dan Bisnis - RBU FEB Koleksi Umum |
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