na INLIS000000000033255 20190820025858 0010-0417015736 190820 0 ind Manajemen Mutu Terpadu : Total quality management Nasution, M. Nur ed.ke-2 Jakarta : Ghalia Indonesia, 2005 9794503762 658.401 3 Nas m-2 658.401 3 TOTAL QUALITY MANAGEMENT 203206211 203306211