Ozcan, Yasar text San Francisco : John Willey & Sons, 2017 1. INTRODUCTION TO ANALYTICS AND DECISION SUPPORT IN HEALTH CARE OPERATIONS MANAGEMENT 2. PREDICTIVE ANALYTICS 3. DECISION MAKING IN HEALTH CARE 4. FACILITY LOCATION 5. FACILITY LAYOUT 6. FLOW PROCESSES IMPROVEMENT: REENGINEERING AND LEAN MANAGEMENT 7. STAFFING 8. SCHEDULING 9. PRODUCTIVITY AND PERFORMANCE BENCHMARKING 10. RESOURCES ALLOCATION 11. ETC HEALTH SERVICE ADMINISTRATION URN:ISBN:978-1119219811